Idaho Medicaid Mental Health Manager Focuses On Improvements

Jan 28, 2015

Nearly one year after lawmakers and small business owners cast a critical eye at the contractor managing mental health and substance treatment for Idaho's poor, company officials say approval ratings remain high and problems are few.

Executives from Optum, a unit of UnitedHealth Group, told the House Health and Welfare Committee Wednesday that they had a 95 percent satisfaction rating among members who receive behavioral-health services under Medicaid.

That's according to the most recent sample survey the company sent out to their members.

Idaho pays Optum $10.5 million monthly to administer Medicaid's outpatient behavioral health services. The state approved the contract to help lower Medicaid costs and incentivize providers to focus on appropriate services for patients.

However, lawmakers say their constituents still face delays or cuts to services.

Correction: This story originally stated that the 95 percent satisfaction rating was among providers, but that survey was actually of members.