Obamacare Day 7: Idaho's Insurance Exchange Works...Slowly

Oct 7, 2013

Credit Emilie Ritter Saunders / Boise State Public Radio

Seven days after Idaho's online health insurance exchange launched, the organization's director says there are still problems with the website, but it's working slowly.

Your Health Idaho Director Amy Dowd told state lawmakers. Idaho is building its own website, but for now, the state is using the federal portal.

Dowd says performance issues have slowed the federal website down. “I went through the process over the weekend, to get out and test it on Saturday," says Dowd. "[It] took me about an hour to get through all the questions, so it was very slow, and then the system was down when I got to the end and I couldn’t see the plans, so, it told me to come back.”

Dowd told the Health Care Task Force several times that the problems are frustrating. “It’s frustrating for me, it’s frustrating for Idahoans, it’s frustrating for our call center who’s trying to support people with this, but we have a path forward, and with implementing our own state-based exchange, we can hopefully avoid these challenges in the future,” Dowd says.

On October 1, the launch day of the exchange, Idaho’s website got 18,600 unique visitors. Dowd said she won’t know until November, at the earliest, how many of those visitors actually bought insurance policies. 

Copyright 2013 Boise State Public Radio