Uber Accidentally Charges Boise Passengers, Offers Refunds

Feb 3, 2015

There’s been another potential bump in the road in the relationship between the City of Boise and app-based car service Uber.

Credit twitter.com

After a row with the city a month ago, Uber agreed not to charge in Boise until the two sides settled on a long term operating agreement.

But some Boiseans took to Twitter over the weekend to complain about being unexpectedly charged for Uber rides.

City spokesman Mike Journee said Tuesday the city was not aware of Uber having charged anyone since it promised not to. But an Uber spokesman said it had accidentally done just that.

“We are making every effort to comply with the city's request." Uber spokesman Michael Amodeo wrote in an email. "This was a technical error, and we have reimbursed all affected riders.”

Amodeo did not say how many riders were charged or how long the technical error lasted.

When notified that Boise riders had been charged and that Uber was reimbursing them, city spokesman Journee said it was a good response.  

Uber later tweeted back to Joe Jaszewski and Jordan Gray that they would get refunds. Jaszewski confirms that he got his.

Find Adam Cotterell on Twitter @cotterelladam

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